Agentic AI & Automation with n8n
Build AI agents and automations that connect the tools you already use — no Microsoft 365 licence and no coding required. Two days of hands-on building, ending with automations that actually run.
At a glance
Automation That Can Decide, Not Just Follow Steps
Ordinary automation does exactly what it is told and breaks the moment the input looks slightly different. An agent reads the situation, picks the right tool, and handles the awkward cases — which is where most of the real work actually lives.
Not Tied to Microsoft
n8n connects to whatever you already run — Google Workspace, WhatsApp, your accounting system, a shared spreadsheet, an old database. No Microsoft 365 licence needed, so this works for teams our Copilot and Power Automate programmes cannot reach.
Agents Handle the Messy Middle
A fixed workflow needs every case mapped in advance. An agent can be given a set of tools and the judgement to choose between them — which is what lets it cope with real enquiries, real documents and real exceptions.
Built to Be Owned, Not Abandoned
Most automation pilots quietly die because nobody can maintain them or notice when they stop. Error handling, monitoring, running cost and proper handover are part of the programme, not an afterthought.
Two Days. You Leave With Automations That Run.
Built around your own processes rather than a demo scenario. You bring real work that wastes real hours; you leave with automations running on your own accounts and the judgement to build the next ones without us.
Flows, Agents, and the Difference That Matters
Get the core distinction straight before building anything, because choosing wrong here is what makes automation projects fail expensively later.
- What n8n is, and where it sits beside the tools you already pay for
- Rule-based flows versus AI agents — when each is the right answer
- Anatomy of a workflow: triggers, nodes, credentials and how data moves
- Mapping your own processes to find an honest first candidate
Your First Working Automation
Straight into building. By the end of this block every participant has something running end to end on their own accounts.
- Building a trigger-to-action workflow from scratch
- Connecting Google Workspace, email, spreadsheets and WhatsApp
- Moving and reshaping data between systems that were never designed to talk
- Testing against real, messy inputs rather than tidy samples
Building an AI Agent That Behaves
Where the programme moves past ordinary automation: giving an agent tools, judgement and limits.
- Giving an agent several tools and letting it choose between them
- Memory — what it should remember, for how long, and what it must forget
- Multi-step reasoning, and keeping it on a short enough leash
- Writing instructions that produce consistent behaviour instead of surprises
Your Own Documents as the Agent’s Knowledge
Also called retrieval, or RAG. This is what turns a generic chatbot into something that answers accurately about your business specifically.
- Feeding SOPs, policies, product data and past quotations into a knowledge base
- How retrieval actually works, in plain language
- Keeping answers grounded, and traceable back to a source document
- Handling documents that change, expire or contradict each other
Connecting Agents to Everything Else
Splitting larger jobs across multiple agents and workflows, and exposing your automations so other AI tools can call them.
- Breaking a big job into sub-workflows and sub-agents
- Exposing your workflows as tools other AI assistants can call (MCP)
- Handing work between agents without losing the thread
- Deciding where a human must stay in the loop, and enforcing it
Surviving Contact With Reality
The block that separates a demo from something the business can actually depend on.
- Error handling, retries, and what happens when a step simply fails
- Monitoring and alerting, so a silently stopped workflow gets noticed
- What your AI automation costs to run each month, and how to control it
- Credentials, access and keeping data inside the boundaries you intend
Ownership, Governance & What to Build Next
Close by making sure what you built outlives the day — and the person who built it.
- Who owns a workflow once it is live, and who may change it
- Documentation and handover that survives staff turnover
- Prioritising the next processes worth automating, and which to leave alone
- When to change, pause or retire an automation
The People Who Will Actually Own the Automations
No coding background is required, but this is a building programme — attendees should expect to spend most of two days constructing things rather than watching.
Operations & Process Owners
Automate the repetitive coordination work that quietly consumes your team’s week
IT & Systems Staff
Deliver automation across departments without waiting on developer capacity or new licences
Business & Data Analysts
Replace manual collection, reconciliation and reporting steps with workflows that run themselves
SME Owners & Department Heads
See what is genuinely automatable in your business, and what is not worth the effort
Only need to automate HR tasks?
If your focus is specifically onboarding, leave tracking, interview scheduling and payroll notifications, our 1-day Automation & AI Agent for HR and Admin programme covers that ground at a gentler pace and a lower cost. This programme is the broader option: two days, any department, and the deeper agent patterns needed to automate across the whole business.
Running Automations, Not Notes
Everything below is built during the two days, on your own accounts, using your own processes.
- Working automations running on your own accounts, built during the programme
- A clear rule for when a simple flow beats an AI agent, and when it does not
- An AI agent with tools, memory and guardrails, built end to end
- A retrieval setup that answers from your own documents with traceable sources
- Error handling and monitoring so failures surface instead of hiding
- A realistic view of what your automations cost to run, and how to control it
- A prioritised shortlist of the next processes worth automating
- A documentation and handover pattern so workflows outlive whoever built them
Claimable Training, Plus Budget 2026’s Extra Deduction.
This programme is claimable under the HRD Corp SBL-Khas scheme for registered Malaysian employers. Budget 2026 also introduced a 50% additional tax deduction for MSME spending on AI and cybersecurity training, administered through TalentCorp — ask us and we will point you to the current terms.
- Training Provider Reg. 202403037477
- Full supporting documents provided for HRDC claim submission
- Attendance records and trainer profile included
- Dedicated guidance for the HRDC claim process
- Delivered in-house at your premises, or as a public session
Automate the Work Nobody Should Be Doing.
Available as an in-house programme at your premises, or as a scheduled public session. Talk to us about dates.
+603 6087 5252 · aisynergy.my
Automation tooling in this field changes quickly. The programme is kept current with the versions and capabilities in general use at the time of delivery, so the exact tools and node names covered may differ from those listed here. The underlying patterns — flows versus agents, tool use, retrieval, orchestration, reliability and ownership — are what the two days are actually built around, and those carry across whichever tools you end up standardising on.
© 2026 AISynergy Malaysia · Registration No. 202403037477