Gemini & Google Workspace for the Public Sector
Practical training for Malaysian government officers on the AI already built into the Google Workspace they use every day — applied to surat rasmi, kertas kerja, minit mesyuarat and reporting, in Bahasa Malaysia or English.
At a glance
Your Officers Already Have the Tool. Very Few Have Been Taught It.
Under the Ministry of Digital and Google Cloud’s AI at Work 2.0 initiative, Google Workspace with Gemini has been made available to up to 445,000 Malaysian public officers. Having the licence and knowing what to do with it are two very different things — and the gap between them is where the time savings sit.
The Licences Are Already Paid For
Nothing new to procure and no budget approval to chase for software. The initiative’s own pilot reported 97% of participants saving an average of 3.25 hours a week — but only once they had been shown how to use it properly.
Built Around Government Work
Kertas kerja, minit mesyuarat, surat rasmi, pekeliling and reporting to a division head — not generic business examples borrowed from a private-sector deck. Delivered in Bahasa Malaysia, English, or both.
Confidentiality Comes First
Official, personal and pre-decisional information needs clear rules before anyone starts saving time. That is a full block of this programme, not a slide at the end.
Two Days, Built on the Work Your Unit Actually Does
Every block uses real public sector tasks — correspondence, papers, minutes, reporting — worked through in Gmail, Docs, Sheets, Slides, Meet and Drive on your officers’ own accounts.
What You Already Have, and What It Can Do
Start by making the tool concrete: where it lives, what it is actually capable of, and where it must not be relied on.
- Where Gemini sits inside Gmail, Docs, Sheets, Slides, Meet and Drive
- What generative AI does well, and where it must never be trusted
- Why it can sound authoritative while being wrong
- Working comfortably in Bahasa Malaysia as well as English
Surat, Memo dan E-mel Rasmi
The highest-volume writing in most agencies, and the fastest place to see the time back.
- Drafting and refining official correspondence in Gmail and Docs
- Holding to your agency’s existing tone, format and templates
- Summarising long email threads and pulling out the action points
- Keeping replies consistent across everyone in a unit
Kertas Kerja, Laporan dan Minit Mesyuarat
The documents that carry your division’s name, and the meetings that generate them.
- Drafting and restructuring kertas kerja and reports in Docs
- Meeting notes and minutes from Google Meet
- Summarising long pekeliling, policy documents and reports
- Turning a finished paper into a Slides deck for briefing
Sheets, Analysis and Routine Reporting
For the officers who maintain the returns, registers and monthly reports nobody enjoys assembling.
- Cleaning and organising data in Sheets
- Getting formula help without already knowing the formula
- Building straightforward charts and summaries for reporting
- Making sense of a spreadsheet you inherited and did not build
Working Against Your Agency’s Own Documents
Where the value shifts from faster typing to genuinely faster answers.
- Querying your own pekeliling, SOPs and policy files with NotebookLM
- Keeping answers grounded in, and traceable to, a source document
- Building shared, reusable prompts so a whole unit works the same way
- Getting a newly posted officer up to speed on a body of documents
Official Information and Public Trust
The block that makes the rest of it safe to use. Pitched at the officer doing the typing, not at policy writers.
- What must never be entered: classified, personal and pre-decisional information
- PDPA and public sector confidentiality expectations in practice
- Checking output before it carries your agency’s name
- Accountability — the officer remains answerable for the work, not the tool
Making It Stick in a Unit
Close by turning two days of training into a change that survives the week after.
- Choosing the tasks in your own unit worth changing first
- Briefing colleagues who did not attend
- Measuring the time actually saved, honestly
- Keeping current as features change
Officers Who Write, Report and Coordinate
No technical background assumed. Designed to be delivered in-house to a whole division or unit, mixing confident users with officers who have not opened Gemini once.
Pegawai Tadbir & Pentadbiran
The correspondence, papers, minutes and coordination that fill an administrative officer’s week
Policy & Research Officers
Summarising long documents, drafting papers, and keeping analysis traceable to its source
Corporate Communications
Drafting announcements, briefings and public-facing material with the checking discipline it needs
Heads of Division & Unit
See what your officers can safely do with the tool, and what still needs your review
Need the written policy behind it?
This programme teaches officers to use the tool well and safely at their own desk. If your agency also needs a written AI use policy and its PDPA obligations covered properly, our AI Governance & PDPA Compliance programme is built for that, and the two work well together.
Time Back on the Work You Already Do
Practical, immediately usable skills, applied to your unit’s own correspondence, papers and reporting.
- Confident everyday use of Gemini across Gmail, Docs, Sheets, Slides, Meet and Drive
- Faster drafting of surat rasmi, memos and official correspondence that still sounds like your agency
- A working method for kertas kerja, reports and minit mesyuarat
- The ability to summarise long pekeliling and policy documents reliably
- Practical Sheets skills for the returns and routine reports your unit maintains
- A way to query your own SOPs and circulars with answers traceable to the source
- A clear, memorable rule for what information must never be entered
- A short roll-out plan for your own unit, and a way to measure the time saved
We Already Train in Government Rooms
Photographs from AISynergy AI training delivered to Malaysian public sector officers. Practitioner-led, hands-on, delivered in-house in Bahasa Malaysia or English — the same way this programme runs.
A full cohort of government officers at the close of a programme
An AI training programme delivered for a government academy
Working through AI tools with a room of officers
Taking questions live, mid-session
Officers raising the work they actually want to change
Presenting work built during the session itself
Registered to Supply Government. Ready for Your Procurement Process.
AISynergy is registered with the Ministry of Finance, so your agency can procure this programme through its normal process. We prepare the quotation, company and trainer profiles and course outline your procurement or training unit needs, and deliver in-house at your premises.
- Ministry of Finance (MOF) registered supplier
- Company Reg. 202403037477 · Trademark AS0474610-W
- Quotation, company profile, trainer profile and course outline provided
- Documentation prepared to suit your agency’s procurement process
- Delivered in-house at your agency, in Bahasa Malaysia or English
Turn the Licence Your Officers Already Have Into Hours Back.
Delivered in-house at your agency, for a division or unit at a time. Talk to us about dates and group sizes.
+603 6087 5252 · aisynergy.my
AISynergy is an independent training provider. This programme is not affiliated with, endorsed by, or delivered on behalf of Google, Google Cloud, the Ministry of Digital, the National AI Office or any government agency, and it is separate from the official workshops offered under the AI at Work 2.0 initiative. It is independent training designed to help public sector teams get more from Google Workspace licences their agency already holds. Google, Gemini, Google Workspace and NotebookLM are trademarks of Google LLC. Programme figures quoted on this page are those published by the Ministry of Digital and Google Cloud for the AI at Work 2.0 initiative; confirm your own agency’s current entitlement through your usual channels.
© 2026 AISynergy Malaysia · Registration No. 202403037477